FAQ

Advanced Booking - How much time in advance can I book a tour?

You can book a tour up to one year in advance of the tour departure date on our website.  We recommend you book your tours as early as possible so that you will be guaranteed your desired seats on the bus on your preferred travel dates.

 

Seat Availability - How do I know if seats are available on a tour?

Our website automatically checks seat availability for the tours operated by E-World Tours when you book online, and we have reserved seats on tours operated by other tour companies. In most cases if you can book a tour successfully online, seats are generally available. If you need to book flight tickets to join our tours, we would advise you to wait to receive tour confirmation from us before booking your flight. 

 

Booking and Confirmation – What is the process of booking a tour online?

When you complete a tour booking on-line, your payment receipt will be sent to you via email within a few minutes. Then typically within 24 hours of completing your booking, a notification email will be sent to you to confirm your booking, or in rare cases to inform you the tour you booked is sold out.  In the case the tour you booked is sold out, we will contact you and help you to find another tour that best suits your needs.

For more details, please refer to "Booking Procedure" section in the "User Agreement".


Airport pick-up and drop-off  – Do you provide airport pickup and dropoff if I travel to New York City by flight to join the tours?

Yes. Free airport pickup service at all 3 major New York City airports (JFK, LGA, EWR) is available 9AM - 11PM Eastern Time on the 1st day of the tour. Free airport drop-off is provided on the last day of the tour. A fee ($125 for the first 2 people, $10 extra for any additional person) will incur if pick up is needed outside of the said service window. See more details on the tour detail page of the tour you plan to join.

If you don't need an airport pickup, simply select "Departure Time and Location" during your booking. If you do need airport pickup, be sure to fill in the correct arrival flight information on the booking page. If you don't have arrival flight information yet when you are booking the tour, check "To be decided" box, and email us with your flight information later when it's available.

For airport drop-off on the last day of the tour, our tour guides will confirm your return flight information when you are with us on the tour, and send passengers to airport by groups. So you don't have to worry too much if you don't have accurate return flight information during your booking.   

 

Booked Tours – How can I check my booked tours online?

If you have created an account with us before booking a tour, please Sign In and select “My Orders” under your name on the webpage to view your booking.  If you booked a tour without creating an account, please click “Already Booked?” at the top of the webpage and enter your order ID to view your booking.

 

Website Booking Issues – What to do if I cannot complete my booking online?

If you get unexpected warning messages after you filled out all the required information on the website, or cannot proceed to next step of booking process for some other reason,  please clear your browser data and try again (reference your browser's help menu if you are not sure how to do it). Or you can use a different web browser.  If you continue to encounter difficulty even after above steps, please contact us via "Contact Us" link. 


Cancellation and Refund – What is your cancellation and refund policy?

90% refund for cancellations made 15 days before departure date;

75% refund for cancellations made 8-14 days before departure date;

50% refund for cancellations made 4-7 days before departure date;

No refund for cancellations made 3 days prior to departure date or "No Show" on the day of tour. No refund or reimbursement for leaving the tour group after the tour starts, or voluntarily giving up of tour or accommodations, including denied or refused entry into destination country.

For  more details, please refer to "Tour Cancellation" section in our "Terms & Conditions".

 

Travel Document – What do I need to visit Canada?

Please check for the latest information on required travel documents to visit Canada on Government of Canada office website: http://www.cic.gc.ca/english/visit/tourist.asp.

 

Skipping Optional Attractions – What happens if I choose not to join an optional attraction?

We encourage customers to join the optional attractions to enjoy the full experience of the tour destination.  If you do not wish to participate in the optional attractions, you will generally to be asked to meet up with the rest of the group after they have completed the optional attractions and then continue on with the tour.

 

Airport Transfers – Are airport transfers included in the tour package?

Some tours include airport transfers.  Please refer to the detailed information on each tour.  For the tours that include airport transfers, it is only free if you arrive at the airport on the specific tour start date, and depart from the airport on the specific tour end date.  If you arrive on an earlier date or depart on a later date, airport transfers may incur additional cost.  Please contact Customer Service for specific details.

 

Parking - Is there parking available at departure locations?

It varies by departure locations.  There is street parking or public parking available near most of the departure locations.  Please research parking options near departure locations listed in the tour details for each tour beforehand.

 

Hotel Room Capacity - How many people are allowed per hotel room?

In most cases rooms in hotels can accommodate up to four guests per room (including infants). Double, triple, and quad rooms will have two double beds.

 

Extend Hotel Stay – Can I extend my hotel stay on the tour?

Unfortunately, hotel stays at each tour destination normally cannot be changed.  We advise you to consider your tour options carefully as there are a wide range of options for different lengths of stay at each destination. For some cases you may be able to check in a day earlier at the hotel of the first day of the tour, or extend the hotel stay at the last destination of the tour, if the hotel room is available. You will need to discuss with our customer services after you book the tour online. 

 

Online Credit Card Security - Is your credit card information safe?

All credit card transactions are processed through a highly secure and encrypted system operated by a leading global credit card processing company.  E-World Tours DOES NOT STORE customers` credit card numbers in any of our systems.  

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