Help Center & FAQ
Quick answers about booking, payments, changes, and support.
Account, Booking & Deals
How can I find the best deal?
Use Deal Explore with your destination and month to discover low-price options.
What time zone is shown?
All schedules are shown in the destination local time.
What payment methods are accepted?
Major credit cards and selected regional methods are supported via secure channels.
Flights & Hotels
Can I change a passenger name after ticketing?
In most cases no. Please make sure the name matches the passport exactly.
Why choose Flight + Hotel?
Packages often provide better pricing and smoother itinerary coordination.
Any fees at hotel check-in?
Some properties may collect city tax, resort fee, or a deposit on arrival.
Tours, Cruises & Cars
What if my transfer flight is delayed?
Drivers usually track flight status and adjust pickup time automatically.
Can I pre-select seats or cabins?
Cruise cabin category is selectable; tour seating depends on operator rules.
What do I need for car rental?
A valid license, IDP, driver-name credit card, and confirmation voucher are typically required.
Visa & Protection
Is visa approval guaranteed?
No. We assist documentation, but final approval is made by the embassy/consulate.
Why is travel insurance recommended?
It helps protect against emergencies, cancellations, and baggage issues.
Can attraction tickets be refunded?
Most discounted tickets are non-refundable and non-transferable.
Partners & Affiliates
Can I earn commission by sharing?
Yes. Join our affiliate program and share your referral link.
Can agencies access B2B rates?
Yes. Apply from the Travel Agents portal for review.
Cancellations, Legal & Support
Will cancellation/change incur a fee?
It depends on supplier terms and fare rules; service fees may apply.
What about force majeure refunds?
Processing follows supplier waiver policies for refund, rebook, or credit.
How can I contact support?
Use ticket submission, support email, or hotline during business hours.
